Partial service degradation

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Services

API

Authenticated REST API for QR creation, analytics, billing.

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99.97%

Redirect

Scan-time URL resolution. Critical path, sub-260ms median.

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99.99%

Web app

Customer dashboard, marketing site, and creator.

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99.93%

Worker

Async scan ingestion + QR Health monitoring + email delivery.

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99.95%

Database

Postgres 16 primary. Daily encrypted backups + 14-day retention.

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99.98%

90-day uptime to the right. Browser-side probe; SLA computed server-side from external monitors.

Recent incidents

minorBrief redirect latency spike (5 min)12 May 2026resolved

Between 14:22 and 14:27 IST the redirect service showed P95 latency of ~1.2s (vs the usual 260ms) due to a hot region in the Mumbai network egress. Resolved when the upstream provider rebalanced.

minorAPI rate limiter briefly stricter than expected28 Apr 2026resolved

A misconfiguration caused some BUSINESS-plan keys to be throttled at the STARTER rate for ~12 minutes. Affected ~40 workspaces. Rolled back; rate-limit configs are now staged behind a feature flag.

minorEmail verification delays5 Apr 2026resolved

Email verification emails took 2-4 minutes to deliver for ~90 minutes after a mail-provider DNS issue. No emails were lost; all delivered eventually.

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